Refund & Cancellation Policy

Effective Date: 24-07-2024

Welcome to Frame IT For Life. This Refund & Cancellation Policy applies to all services and purchases made through our platform. Please read this policy carefully to understand your rights and obligations regarding refunds and cancellations.

1. Refund Policy

Refunds for services provided by Frame IT For Life are subject to the following conditions:

• Non-Refundable Fees: The nominal fee paid by photographers to register on our platform is non-refundable. This fee is processed through a secure payment gateway and is not eligible for refund under any circumstances.
• Service Fees: Fees for completed services are non-refundable. Once a service has been rendered, no refunds will be issued.
• Exceptional Circumstances: In the event of a technical issue or error on our part that prevents the completion of a service, we will review the situation and may offer a refund or credit at our discretion.

2. Cancellation Policy

Cancellation of services and appointments are subject to the following conditions:

• User-Initiated Cancellations: Users may cancel their appointments with photographers through the platform. However, cancellation policies and potential fees may vary based on the photographer's terms and conditions. Please refer to the individual photographer's policy for specific details.
• Photographer-Initiated Cancellations: Photographers may cancel appointments if necessary. In such cases, users will be notified, and any pre-paid fees for the service will be refunded or credited to the user's account.
• Platform-Initiated Cancellations: Frame IT For Life reserves the right to cancel any service or appointment if we detect fraudulent activity, misuse of the platform, or any violation of our terms and conditions. In such cases, no refunds will be issued.

3. Process for Requesting Refunds or Cancellations

To request a refund or cancel a service, please follow these steps:

• Contact Support: Email our support team at support@frameitforlife.com with your order details and the reason for your request.
• Review and Processing: Our team will review your request and respond within 7 business days. If approved, refunds will be processed to the original payment method within 14 business days.

4. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. We will notify you of any significant changes by posting the updated policy on our platform. Your continued use of our services constitutes your acceptance of the updated policy.

5. Contact Us

If you have any questions or concerns about this Refund & Cancellation Policy, please contact us at support@frameitforlife.com.